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updated 01/01/2013
 

TERMS & CONDITIONS FOR AUTOMATED BUSINESS MACHINES, INC.

BY PLACING AN ORDER WITH AUTOMATED BUSINESS MACHINES, INC., THE CUSTOMER HEREBY AGREES TO THE BELOW STATED TERMS AND CONDITIONS.

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ORDERING INFORMATION


Ordering & Tracking:

Automated Business Machines, Inc. will be pleased to assist you by phone, fax, or email during our normal business hours: Monday – Friday, between the hours of 8:00 a.m. – 5:00 p.m. Eastern Time zone. All items can be ordered either by faxing a purchase order, contacting a "sales" representatives, or by e-mailing your order to our sales department. All prices are in U.S. dollars and are subject to change. There is a $20.00 minimum order unless it is prepaid.

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Payments:

All payments are to be made in U.S. currency. We accept cash, checks, cashier checks, money orders, major credit cards, wire transfers, and purchase orders pending credit approval.  Make payable and mail payments to: Automated Business Machines, Inc., Attn: Accounts Receivable Dept., PO Box 4220, Hialeah, FL  33014-0220. First time orders paid by check are held until cleared by the bank. To avoid delays in shipping, please make sure that checks are made out for the invoice amount to include shipping charges and tax. There will be a $20.00 fee on all returned checks. Cashier checks, money orders, and checks can take up to 14 business days to clear the bank. We accept the following major credit cards: Visa, MasterCard, American Express, Discover and Corporate Purchase Cards. You can download a Credit Card Authorization from our website. Purchase orders will be accepted from approved customers only. To apply for credit, you may download a credit application from our website or you can call our office or email our Accounting Dept. Approved customers are given a 30-day net credit for payment of invoices. Invoices unpaid over 30-days are subject to a 1.5% per month finance charge. International shipments must be paid in advance. For wire transfer procedures please call our office or email our Accounting Dept. prior to ordering.

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Tax Policy:

Orders with a “Ship To” address within the state of Florida will have all applicable sales tax added. If you are a tax-exempt organization, please fax or email a current copy of your Florida State Sales Tax exemption certificate to our Accounting Dept.

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Privacy Policy:

Automated Business Machines, Inc. is firmly committed to your privacy. Any personal information submitted via our website or directly to Automated Business Machines, Inc. will not be released to anyone. Automated Business Machines, Inc. does not sell or rent customer information to any third party. You may submit sensitive data over our website with the assurance that:

·         
For visitors on our website we collect:
·          We collect no information about our visitor's domain.
·          The email address and personal information from visitors who communicate with us
       via email.
·          Any information given to us by users that contacts us via an inquiry form, survey, etc.
·          The information that we collect is used for:
·          Internal review, tracking, or contacting and is then archived for future reference.
·          Not shared with any outside organization for commercial purposes.
·          We do not set any cookies for any purpose.
·          If you are currently receiving a newsletter or emails from us and would like to stop
       receiving them, please notify us by email, phone, or mail.
·          We do not partner or use any content delivering services.

For questions regarding our privacy policy or our website in general, please contact us via phone, mail, or email.

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WARRANTY INFORMATION

Automated Business Machines, Inc. warranties that all new products we sell are free from manufacturing defects. If a product received by a customer is found to be defective upon receipt, Automated Business Machines, Inc. will repair or exchange it at no charge. Warranties are machine specific and may vary depending on the policies of the individual manufacturer and product. Please contact us with any questions regarding specific warranties on products.

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CANCELLATIONS

Automated Business Machines, Inc. will make every effort to cancel orders when requested. To avoid penalties, orders should be cancelled before items have been shipped. We will not, however, be responsible for any costs incurred up to the point of cancellation to include shipping, restocking, and other fees. Custom made or special orders may not be cancelled.

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RETURNS & EXCHANGES

All returns and exchanges are at the discretion of Automated Business Machines, Inc. Customers must inspect their packages within 7 days of receipt of delivery to ensure that it is the correct item and that it is in good working condition. Damaged items, incorrect items, and defective items can only be returned for the same model. Returns for undamaged merchandise will only be considered within 14 days of delivery to the customer and must be in new condition. All returns must have an R.M.A. (Return Merchandise Authorization) number, which is valid for 14 days. Merchandise returned without an R.M.A. number will not be accepted. Products must be returned in all original undamaged packaging (include a copy of the invoice) and shipped prepaid with the R.M.A. number clearly marked on the shipping label. Shipping and handling is not refundable on returned items and packages must be insured when shipped back to Automated Business Machines, Inc. After inspection and acceptance, returns are subject to a 20% restocking fee. Due to circumstances beyond our control, we cannot accept returns of electrical equipment. There are absolutely no refunds or returns for special ordered or custom made items.

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SHIPPING POLICIES


Delivery Time:

All orders received by Automated Business Machines, Inc. are immediately processed upon receipt and payment. Please allow 2-5 business days for ground shipping on in stock items, unless otherwise specified. Backordered items will be shipped as soon as they become available. Your order may be split into multiple shipments to allow us to fill your order as quickly as possible. Orders are subject to credit approval and product availability.

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Delivery & Carriers:

We try to use the least expensive and most expeditious form of transportation to ship your orders. We use a combination of UPS/FedEx/DHL for items under 100 lbs. and motor freight for items over 100 lbs. Arrangements can be made to use a customer’s UPS account or other common carrier. Special services such as Next Day Service, 2nd Day Service, Saturday Delivery, and delivery via U.S.P.S. are available at an additional cost. Please note that items delivered via motor freight are delivered to the loading dock only. Delivery does not include a truck with a lift gate or inside delivery service. Deliveries made to residential locations could also incur additional charges. If you require any of these services, please contact your sales representative. Charges for these services will be added to the invoice.

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Shipping & Handling Charges:

Shipping charges vary by item and are calculated based upon the weight of the item, dimensions, and shipping method used. All orders are subject to a minimum shipping and handling charge of $9.75 with a $20.00 minimum order subtotal. Please contact an Automated Business Machines, Inc. sales representative for specific information regarding shipping charges.  Please verify your shipping addresses to include any room or floor numbers.  Customer will be responsible for any charges incurred from carrier for misrouted merchandise.

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International Shipping:

Automated Business Machines, Inc. can deliver your goods most places in the world! Shipments outside the U.S. (the 48 contiguous states) may incur additional charges and/or delays. Automated Business Machines, Inc. is not responsible for any delays, customs, duties, brokerage fees, import, surcharges, and/or any other taxes and fees – imposed by other countries. However, we will make every effort to facilitate a smooth transition and delivery. Please check with us before your order is placed should you have any questions concerning these issues. Military delivery to an APO/FPO can only be shipped via the US Postal Service with a 70 lbs. weight limit.

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Shipping Notice / Damaged Goods:

DO NOT sign the delivery receipt until you have inspected and accepted the shipment for all physical damage. If packages are signed for without noting physical damage, we cannot be responsible for the items you accept. DO NOT limit your ability to collect damage claims. Please note on the driver’s paperwork refusal of shipment or any other exceptions. Your notes on the shipping receipt or bill of lading will make it possible for us to pursue a shipping damage claim if applicable. Please unpack and inspect all equipment on receipt to ensure the correct item has been shipped and that it has not arrived damaged or not working properly. In any of these events, please contact our customer service department immediately. Once we have evaluated the problem, we will make all necessary corrections.

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