GENERAL

Automated Business Machines, Inc. services most all manufacturers' products in all of the product lines we sell.  We believe in providing prompt, friendly, quality and value services to all customers, minimizing down-time.  Automated Business Machines, Inc. firmly believes in providing cost effective recommendations including repair and replacement options as the situation may dictate, enabling the customer to make the best, informed decision.  In order to meet our customers' requirements, we provide two levels of service plans.

Automated Business Machines, Inc. Basic Service Plan is a labor-only maintenance and service agreement plan.  This plan is available on most models and includes both routine maintenance as well as urgent service covering the labor portion* of service calls, providing maintenance and urgent service as needed with the customer paying only for parts &/or supplies on an as-needed basis.  Priority service is standard with this plan during normal business hours.

Automated Business Machines, Inc. P.A.Y.G. Service Option enables the customer to pay for service as needed.  Labor on service calls are charged at $150 for the first hour (minimum) and then in half-hour increments thereafter.  This includes show-up/travel time during normal business hours, and miscellaneous consumables.  Likewise, parts and consumables (i.e.: ribbons, ink rolls, etc.) are charged as needed to perform the maintenance or repair.

*Circuit/Logic boards, programming, customer induced changes as well as labor and parts required for circumstances outside of normal wear and usage of the machines are excluded from all service plans.

Automated Business Machines, Inc. reserves the right to charge a fuel surcharge on service calls as fuel pricing dictates.